Delete your Nebula account

Last updated July 20, 2026

You can delete your Nebula account and the personal data attached to it at any time. There are two ways to do it, and neither of them requires you to speak to anyone. This page asks you for nothing — it only explains what to do and what happens afterwards.

Option 1 — delete it yourself in the app

This is the fastest route, and it takes effect immediately.

  1. Open the Nebula app and sign in to the account you want to delete.
  2. Go to the Settings tab.
  3. Choose Delete account.
  4. Confirm with your password.

Your account is erased from our systems straight away. There is no waiting period and no confirmation email to wait for. Once it is done we cannot recover the account, so please be sure before you confirm.

Option 2 — ask us by email

If you cannot reach the app — for example you have already removed it from your device, or you cannot sign in — write to support@nebulastories.com and ask us to delete your account.

Please send the request from the email address the account is registered to. That is how we check the request is really coming from you. If you write from a different address we will have to ask you to confirm from the account address before we can act, which only slows things down.

We complete deletion requests within 30 days of receiving them, and we will email you to confirm once it is done.

What gets deleted

Whichever route you take, we erase:

  • your account, including your first name, your email address, and your password hash
  • your preferences, including the reading languages you chose
  • your in-app settings, such as whether narration and parent tips are switched on
  • your marketing email choice, and any remaining verification or password reset codes
  • your sign-in tokens, so every signed-in device is logged out

Your favourites, your reading progress, and the ratings and notes you leave at the end of a book are stored only in the app on your device and never reach our servers. Deleting the app removes those.

What we have to keep, and why

One thing survives account deletion: if you have ever paid for a Nebula subscription, we must keep the invoice and payment record for that purchase. Dutch tax law requires us to retain business records for seven years, and we are not permitted to delete them on request. These records are kept for accounting and tax purposes only. They are never used to contact you, to profile you, or for marketing, and they are deleted once the seven years have passed.

If you have never subscribed, there is nothing to retain and deletion is complete.

Questions

Write to support@nebulastories.com and we will help. Our full Privacy Policy explains everything else we hold and for how long.